Shipping & Payment Policy

1. Pan-India Shipping

Saathiya Ethnic ships luxury bridal lehengas, sherwanis, sarees, and festive couture to over 19,000 pincodes across India through reputed express air logistics partners including Blue Dart, DTDC Premium Air, and Delhivery.

• Mumbai Metropolitan Region (MMR): Delivered within 24 to 48 hours, or via same-day concierge hand delivery for scheduled studio fitting appointments.
• Metro & Tier-1 Cities: Delivered within 3 to 5 business days via express air cargo.
• Transit Insurance: All shipments are fully insured against transit loss or in-route damage from our Mumbai atelier directly to your delivery address.

2. Online Payment Methods

To provide seamless and secure transactions, we support all major RBI-authorized Indian digital payment channels powered by bank-grade gateways (Razorpay, Cashfree, Axis Bank):

• Unified Payments Interface (UPI): Google Pay, PhonePe, Paytm, BHIM, and all standard banking UPI apps.
• Credit & Debit Cards: Visa, MasterCard, RuPay, and American Express with mandatory 2-factor OTP verification.
• Net Banking: Direct account transfers supported across more than 50 commercial and private Indian banks.
• EMI Options: Standard bank credit card EMI and approved digital cardless EMI facilities available at checkout.

3. Advance / Full Payment Requirement

All couture rental bookings and outfit purchases require 100% advance payment at the time of order confirmation.

Advance payment allows us to:

• Reserve the chosen outfit exclusively for your scheduled date, locking it from competing bookings on auspicious wedding dates.
• Assign our in-house master tailors to execute custom adjustments to sleeves, chest, and waist seams prior to packaging.
• Coordinate express courier booking with pre-paid return logistics.

4. Strict No Cash-on-Delivery (No COD) Policy

Saathiya Ethnic does not support Cash on Delivery (COD) for any rental or sale orders.

This standard is strictly maintained because:

• High-Value Couture: Each ensemble is handcrafted with genuine Zardozi, semi-precious stone work, and pure silk fabrics valued significantly above standard retail thresholds.
• Customized Alterations: Garments are altered specifically to individual client dimensions before dispatch.
• Confirmed Date Commitment: High wedding demand requires authenticated reservations to prevent last-minute refusals that disrupt other clients' event plans.

5. Shipping Information & Packaging

Every ensemble is dispatched in a breathable, protective garment bag complete with molded hangers, silica desiccant casing, and security zip-locks:

• Tracking Updates: Once your order is dispatched, a real-time tracking link and courier AWB number are sent to your registered mobile number via SMS and WhatsApp.
• Return Package: For rental orders, a pre-printed waterproof return courier pouch is included in the box for smooth handover on Day 4.

6. Payment Security & GST Invoicing

All digital transactions are encrypted using 256-bit SSL technology complying with PCI-DSS Level 1 standards. Saathiya Ethnic does not store your credit/debit card numbers or CVV.

A formal GST Tax Invoice containing our Mumbai GSTIN, SAC/HSN codes, and statutory tax breakdown is generated automatically and emailed to you upon successful payment.